📌 Summary: LuggageParty collects only what we need to operate the platform safely. We never sell your data. You can request deletion at any time.
📋 1. Information We Collect
Account Information
When you register, we collect:
- Full name, email address, phone number
- Profile photo (optional)
- Country and city of residence
- Password (stored encrypted — we never see it)
Verification Documents
To verify travellers and senders, we may collect:
- National ID card or passport scan
- Selfie photo for identity matching
- These are stored securely and reviewed only by our verification team
Transaction Data
- Trip and shipment details you post or accept
- Payment method type (we do not store full card numbers)
- Delivery OTP codes (temporary, deleted after use)
- Reviews and ratings
Automatically Collected Data
- IP address and approximate location
- Device type, browser, and OS
- Pages visited and time spent (analytics only)
⚙️ 2. How We Use Your Information
- To create and manage your LuggageParty account
- To match travellers with senders on matching routes
- To verify identities and prevent fraud
- To process payments and release escrow funds
- To send booking confirmations, OTPs, and delivery updates
- To respond to your support requests
- To improve platform safety and user experience
- To comply with legal obligations
ℹ️ We will never use your data for advertising on third-party platforms without your explicit consent.
🤝 3. Data Sharing
We share limited data only in these situations:
With Other Users
- Your first name, profile photo, rating, and route when matched with a traveller or sender
- Your phone number is shared only after a confirmed booking
With Service Providers
- Firebase (Google) — database, authentication, and file storage
- Payment processors — for secure payment handling
- All providers are bound by strict data processing agreements
Legal Requirements
We may disclose data if required by law, court order, or to protect the safety of our users.
🚫 We never sell your personal data to advertisers or data brokers.
⚖️ 4. Your Rights
You have the right to:
- Access — request a copy of all data we hold about you
- Correct — update inaccurate information via your profile settings
- Delete — request full account and data deletion
- Export — receive your data in a portable format
- Withdraw consent — opt out of non-essential data processing
- Object — raise concerns about how your data is used
To exercise any of these rights, email us at infoluggageparty@gmail.com. We will respond within 30 days.
🔐 5. Data Security
- All data is encrypted in transit (HTTPS/TLS)
- Passwords are hashed — never stored in plain text
- Verification documents stored in secure, access-controlled storage
- We conduct regular security reviews
- Suspicious activity triggers automatic fraud alerts
Despite our best efforts, no system is 100% secure. If you suspect your account has been compromised, contact us immediately.
🍪 6. Cookies
We use cookies and local storage for:
- Keeping you logged in between sessions
- Remembering your language and dark/light mode preference
- Basic analytics (pages visited, session duration)
You can clear cookies in your browser settings at any time. See our Cookie Policy for full details.
👶 7. Children's Privacy
LuggageParty is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has created an account, please contact us and we will delete it immediately.
🔄 8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will:
- Update the "Last updated" date at the top of this page
- Notify registered users by email for significant changes
- Post a notice on the platform for 30 days
Continued use of LuggageParty after changes means you accept the updated policy.
📬 9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data: