📌 By using LuggageParty, you agree to these terms. If you do not agree, please do not use our platform. These terms form a binding legal agreement between you and LuggageParty.
✅ 1. Acceptance of Terms
By registering, accessing, or using LuggageParty ("the Platform," "we," "us"), you agree to be legally bound by these Terms of Service and our Privacy Policy.
These terms apply to all users including travellers, senders, and visitors. You must be at least 18 years old to use this platform.
🌐 2. The Platform
LuggageParty is a peer-to-peer marketplace that connects:
- Travellers — individuals with spare luggage space on international trips
- Senders — individuals who need items delivered internationally
LuggageParty acts as an intermediary platform only. We are not a courier service, freight forwarder, or logistics company. We do not take physical possession of any items.
✅ LuggageParty holds payments in escrow to protect both parties until delivery is confirmed.
👤 3. User Accounts
Registration
- You must provide accurate, complete, and current information
- You are responsible for keeping your login credentials secure
- You may not share your account or create multiple accounts
- You must notify us immediately of any unauthorized access
Verification
- Travellers must complete identity verification before accepting shipments
- We may request additional documents for high-value deliveries
- Providing false documents will result in immediate permanent ban
✈️ 4. Traveller Responsibilities
As a traveller on LuggageParty, you agree to:
- Only accept items you have personally inspected and verified
- Declare all carried items accurately at customs
- Never carry items on behalf of strangers not on the platform
- Ensure items comply with airline, customs, and destination country regulations
- Deliver items safely and on time as agreed
- Provide the delivery OTP confirmation to release payment
- Be solely responsible for any customs duties or fines incurred
⚠️ You are personally responsible for knowing the import/export laws of your travel route. LuggageParty cannot be held liable for customs violations.
📦 5. Sender Responsibilities
As a sender on LuggageParty, you agree to:
- Accurately describe all items — weight, value, contents, and category
- Only send items that are legal in both origin and destination countries
- Package items securely and appropriately
- Provide accurate receiver contact information
- Pay the agreed reward through the platform escrow system
- Not attempt to bypass platform payments with direct cash arrangements
- Release escrow payment promptly upon delivery confirmation
🚫 6. Prohibited Items
The following items are strictly prohibited on LuggageParty:
- Weapons, firearms, ammunition, or explosives
- Illegal drugs or controlled substances
- Counterfeit goods or pirated materials
- Hazardous materials (flammable, toxic, radioactive)
- Live animals or protected species
- Currency, negotiable instruments, or bearer bonds
- Human remains or biological specimens
- Pornographic materials
- Any item prohibited by origin, transit, or destination country law
🚫 Violation results in immediate account termination and may be reported to law enforcement. Both sender and traveller are responsible for ensuring items are legal.
💰 7. Payments & Escrow
How it works
- Senders pay the reward into escrow when booking a traveller
- Funds are held securely until delivery is confirmed via OTP
- Upon confirmation, the traveller receives payment minus our platform fee
Platform Fee
- LuggageParty charges a 5% platform fee on each completed transaction
- Optional insurance add-on: 2% of item value
- Fees are deducted automatically before payout
Refunds
- Full refund if no traveller is matched within 7 days
- Full refund if traveller cancels before trip
- Disputed deliveries are reviewed by our team within 24 hours
⚖️ 8. Disputes
If a dispute arises between a traveller and sender:
- Contact our support team within 48 hours of the delivery date
- Both parties must provide evidence (photos, messages, tracking)
- Our team will review and make a final decision within 5 business days
- LuggageParty's decision is final and binding
Email disputes to: infoluggageparty@gmail.com
⚠️ 9. Limitation of Liability
LuggageParty provides a platform to connect users. We are NOT liable for:
- Loss, damage, or theft of items during transit
- Customs seizure or legal consequences of prohibited items
- Disputes between users that cannot be resolved
- Inaccurate user-provided information
- Platform downtime or technical issues
Our maximum liability to any user shall not exceed the value of the transaction in dispute.
🚪 10. Termination
We may suspend or permanently ban any account that:
- Violates these Terms of Service
- Carries prohibited items
- Provides false identity or verification documents
- Engages in fraud, scams, or platform manipulation
- Has multiple disputes or consistently negative reviews
You may delete your account at any time from your profile settings.
🌍 11. Governing Law
These Terms are governed by the laws of Bangladesh. Any disputes that cannot be resolved through our internal process will be subject to the jurisdiction of Bangladeshi courts.
For international users, local consumer protection laws may also apply.